dk137 Privacy Policy

1. Who We Are

dk137 is an online casino and sports betting platform operated for the Bangladesh market. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy applies to all users of dk137, including registered players and visitors who browse the platform without creating an account.

For any questions about this Privacy Policy or about how dk137 handles your data, please contact our support team at [email protected]. Our team is available 24/7 in both English and Bengali to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2. What Personal Data We Collect

dk137 collects personal data from you in the following ways: data you provide directly during registration or while using the platform; data collected automatically when you interact with the platform; and data received from third-party service providers. The categories of personal data we collect include:

• Identity data: full name, date of birth, and a copy of your government-issued identification document (such as a National ID card or passport) provided during KYC verification.
• Contact data: your registered mobile phone number and email address (if provided), used for account communication and support.
• Financial data: the payment method(s) you use to deposit and withdraw funds (such as your bKash number, Nagad number, Rocket number, or bank account details). dk137 does not store full card numbers or mobile banking PINs.
• Transaction data: records of deposits, withdrawals, bets placed, games played, bonuses claimed, and the outcomes of those bets and games.
• Technical data: your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is collected automatically when you use the dk137 platform and is used for security monitoring and platform optimisation.
• Communications data: records of correspondence between you and dk137 support, including support chat transcripts and emails, where retained for quality assurance or dispute resolution purposes.

3. How We Use Your Personal Data

dk137 uses the personal data it collects for the following purposes, each of which has a legal basis under applicable data protection principles:

• Account management and service delivery: to create and maintain your dk137 account, process your deposits and withdrawals, settle your bets, and deliver the games and services you have requested.
• Identity verification (KYC): to verify that you meet the 21+ age requirement, to confirm your identity, and to comply with anti-money laundering obligations. KYC verification is a legal requirement and dk137 cannot process withdrawal requests from accounts that have not completed verification.
• Security and fraud prevention: to monitor transactions and account activity for signs of fraudulent behaviour, money laundering, collusion, or use of prohibited betting software. IP addresses and device data are used to detect duplicate accounts and account sharing.
• Responsible gaming: to monitor player activity for indicators of problem gambling, and to facilitate the activation of responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where requested. 21+ only.
• Marketing communications (where consented): to send you promotional offers, bonus notifications, and platform updates by SMS or email, where you have opted in to receive such communications. You may withdraw your consent at any time.

4. Legal Bases for Processing

dk137 processes your personal data on the following legal bases:

• Contractual necessity: processing your identity data, financial data, and transaction data is necessary to deliver the services described in dk137's Terms & Conditions — without this processing, dk137 cannot operate your account.
• Legal obligation: KYC verification, anti-money laundering monitoring, and record-keeping are processed on the basis of legal obligations applicable to online gaming and financial services platforms.
• Legitimate interests: security monitoring, fraud prevention, technical data collection, and platform analytics are processed on the basis of dk137's legitimate interest in maintaining a secure, fair, and operationally sound platform for all players.
• Consent: marketing communications and non-essential cookies are processed on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.
• Vital interests: in exceptional circumstances, dk137 may process or disclose personal data where necessary to protect the vital interests of a player (for example, where there is a credible risk to health or safety).

dk137 will not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for the new processing activity.

5. Sharing Your Personal Data

dk137 does not sell your personal data. We share your personal data only with the following categories of third parties, and only to the extent necessary for each stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, and partner banks receive the financial data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and security standards.
• KYC and identity verification providers: specialist third-party services may assist dk137 in verifying the authenticity of identity documents and confirming player age. These providers are contractually bound to handle your data securely and confidentially.
• Game technology providers: licensed game studios such as Pragmatic Play, Evolution Gaming, and Spribe receive session data necessary to deliver their games within the dk137 platform. They do not receive more personal data than is necessary for game delivery.
• Law enforcement and regulatory authorities: dk137 may disclose personal data to relevant authorities where required to do so by applicable law, court order, or regulatory request. We will notify affected players of such disclosures where legally permitted to do so.

All third parties with whom dk137 shares personal data are required to treat that data confidentially and to use it only for the specific purposes for which it was shared. dk137 does not permit third-party recipients to use player data for their own independent marketing or commercial purposes.

6. Data Retention

dk137 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or as necessary to fulfil the purposes described in this Privacy Policy. In practice, this means: account and identity data is retained for the duration of your account plus a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping requirements; transaction records are retained for a minimum of 5 years from the date of each transaction; support communications are retained for up to 2 years from the date of the last interaction.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, dk137 will securely delete or anonymise that data. Players may request early deletion of their data subject to the applicable legal retention minimums by contacting [email protected].

7. Your Data Rights

As a dk137 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] with your account details and a description of your request. We will respond within a reasonable timeframe:

• Right of access: you may request a copy of all personal data dk137 holds about you, along with information about how that data is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: in certain circumstances (for example, while the accuracy of data is being disputed), you may request that dk137 restrict the processing of your personal data.
• Right to object: you have the right to object to the processing of your personal data where that processing is based on dk137's legitimate interests, or where your data is being used for direct marketing purposes.

8. Cookies and Tracking Technologies

dk137 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit dk137. We use the following categories of cookies: essential cookies (required for login sessions, security tokens, and basic platform functionality — these cannot be disabled without breaking core features); functional cookies (used to remember your language preference and display settings); and analytics cookies (used to understand how players navigate and use the platform, so we can identify and fix usability issues). We do not use third-party advertising cookies to track your activity outside of dk137.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, and to be notified before a cookie is placed. Please be aware that disabling essential cookies will prevent you from logging into your dk137 account and will significantly impair your ability to use the platform. dk137's use of cookies does not extend to tracking your activity on other websites or applications.

9. Data Security

dk137 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive data at rest, including identity documents and financial account references.
• Access controls that limit internal access to personal data on a strict need-to-know basis, with audit logging of data access events.
• Regular security reviews and penetration testing to identify and remediate vulnerabilities in the dk137 platform.
• In the event of a personal data breach that poses a risk to your rights, dk137 will notify affected players without undue delay. You can help protect your account by choosing a strong, unique password and by not sharing your login credentials with any other person.

10. Children and Minors

dk137 is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from any person under the age of 21. If dk137 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that your child has registered with dk137, please contact [email protected] immediately.

Players must ensure that no person under the age of 21 has access to their dk137 account or to the device on which dk137 is used. Account holders are responsible for any use of their account by minors where such access resulted from the account holder's failure to adequately secure their login credentials.

11. Changes to This Privacy Policy

dk137 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we use your personal data or the rights available to you — we will provide notice on the dk137 platform at least 7 days before those changes take effect. The date of the most recent update is shown at the top of this document.

Your continued use of dk137 after the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the amended policy, you should stop using dk137 and may request account closure by contacting [email protected].

12. Third-Party Links

The dk137 platform may contain references to third-party game providers, payment services, and other external services. Where such references include links, those linked services operate under their own privacy policies, which are independent of this document. dk137 is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party service you use in connection with your dk137 account.

Please note that dk137's Privacy Policy governs only data processed by dk137 itself. It does not extend to data processed by bKash, Nagad, Rocket, Pragmatic Play, Evolution Gaming, or any other third-party service provider, even where those providers are accessed through the dk137 platform. Each provider's privacy policy governs their own data processing activities independently.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to dk137's handling of your personal data, please contact our support team. Support is available 24/7 in both English and Bengali. Contact email: [email protected]. Please include your registered account username and a clear description of your query or request to help us respond as efficiently as possible.

14. Governing Law

This Privacy Policy is governed by applicable law. Any dispute arising out of or in connection with this Privacy Policy that cannot be resolved through dk137's internal support process shall be subject to binding arbitration in accordance with the dispute resolution procedure set out in dk137's Terms & Conditions.

Nothing in this Privacy Policy limits any rights that you may have under applicable data protection law that cannot be contractually excluded or restricted. If you believe your data protection rights have been violated, you also have the right to lodge a complaint with the relevant data protection authority in Bangladesh.

15. Summary of Key Commitments

To summarise: dk137 collects only the personal data it genuinely needs to operate a safe, fair, and legally compliant platform for Bangladeshi players. We do not sell your data. We do not send you marketing messages without your consent. We protect your data with strong encryption and access controls. You have clear rights over your data and we are committed to honouring them. For any privacy question, email [email protected] — our team is available 24/7.